Dispute prevention
Preventing disputes Avoiding losses
Order InsightOrder Insight provides real-time insights into transactions to help your clients identify trades and avoid losses
What is Wintranx dispute prevention?
Combat friendly fraud, prevent disputes, and help merchants/institutions avoid losses
Real time provision of detailed purchase information to remind customers of their purchase status, reduce transaction disputes and billing issues, and avoid friendly fraud and unnecessary losses
Simplify dispute resolution process and increase revenue
Cardholder inquiry
Order Insight
Card Issuer
Dealing with consumer disputes
CE3.0&CDRN
Card group brand
Handling consumer disputes RNR
Preventing disputes
Enable cardholders and card issuers to easily view purchase details during transaction inquiries, combat friendly fraud, and prevent unnecessary disputes and fraudulent claims
Avoiding fraud
For disputes over 10.4 reason codes, provide more detailed merchant data to prevent fraudulent disputes
retained income
Resolve disputes without sacrificing income, and once the customer recognizes and understands the charges, there will be no refund
Improve customer experience
Enable cardholders to easily and on-demand access order details for easier consumption inquiries
Reduce chargeback rate
Assist in identifying and preventing fraudulent chargebacks, further reducing merchant chargeback rates
Reduce management tasks
As Order Insight is fully automated, your team does not need to be involved in the dispute resolution process
Compliance Enhancement 3.0
Compliance Enhancement 3.0 (CE3.0) launched by VISA is an intelligent risk control technology that mainly solves the problem of malicious chargebacks by cardholders. When a cardholder falsely claims to have been scammed (Visa chargeback dispute type 10.4) despite making a purchase, CE3.0 can help banks quickly identify such fraud through more comprehensive and detailed transaction data, intercept risks directly before disputes occur, and protect the interests of merchants
Against the backdrop of increasingly strict global payment regulations, CE3.0 represents Visa’s deep layout in data-driven risk control. By accessing tools compatible with CE3.0; With Wintranx dispute prevention, not only can you meet international compliance requirements, but you can also proactively control transaction security, ensuring that every order can withstand verification
Intercept transaction data Fraudulent transactions
By integrating Wintranx dispute prevention (Order Insight), CE3.0 can provide real-time critical transaction data to banks
- Complete transaction details
- Merchant Qualification Verification
- Historical behavior comparison
By analyzing this data, banks can quickly determine whether a transaction is fraudulent and proactively intercept it before a chargeback is initiated, helping merchants significantly reduce dispute rates and fraud losses
